Glossary
AI Agent
An AI system that uses tools and data to act on a request, instead of answering from memory alone.
Definition
An AI agent combines a language model with tools: it can look up data, call software and follow rules to complete a task. Where a chatbot answers from fixed content, an agent can query a client's own records at the moment of the question and decide when to hand the conversation over to a person.
Why it matters
Agents are what turn language models into working software. For a small business, the useful agents are narrow ones: one channel, one data source, and clear rules about what they must not handle on their own.
Example
A client asks on WhatsApp for their latest revenue figure. The agent looks it up in the accounting software and replies. When the same client asks about selling the company, the agent hands the conversation to the accountant.
Our take
We build agents with a narrow scope and explicit hand-off rules. The assistant we delivered for an accounting firm answers clients from their own data in Inqom and passes topics such as mergers or tax matters to the firm's staff, based on keywords defined with the firm.
Relevant services